A voice logger is a device or program used to record audio information from telephones, radios, microphones and other sources for storage on a computer's hard drive or removable media.
Business interactions and transactions over phone call have grown tremendously over the past few years, and are growing day by day; it is becoming business requirement to record and document interactions. Depending on the nature of your business, you may have a requirement for maintaining call records such as order booking, payment collection, complaints, policy compliance, quality assurance, government regulations, contention resolution, process evaluation, data mining and personnel training that are conducted over phone. These conversations are important for your business and it is often required to record such calls so that the same can be referred in future.
A Voice logger is an integral part of communication system. It is an important tool for recording interactions between contact centre agents, supervisors, and managers on one hand and prospects, leads or customers on the other. With voice compression and multiple-format recording you can store voice data in any format and save on storage costs.
Our Voice loggers can integrate to any of the following systems.
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