BitVoice Contact Centre Solution
Contact Centre Solution
Dynamic Omnichannel Contact Center Solution
Today, most businesses, companies and enterprises maintain and operate a state-of-the-art Contact Centre which is ably aided and assisted by a good set of support personnel, software, communications platform and IVRs. In fact, to establish a good Customer Relationship Management (CRM), an effective contact center is necessary for any enterprise so as to maintain and manage sustained customer interactions.
Connect with your clients wherever they are, through any communication channel, using intuitive and flexible contact center software to intelligently manage your inbound and outbound communications. Streamline your customer relations and boost your agents’ productivity.
Fire up company's growth potential
Jump start sales into high gear and increase productivity of outbound call campaigns with our software which has innovative smart dialling capabilities.
Boost your communication
Bitvoice Contact centre solution make sure your telemarketing, appointment booking and lead call-backs even more effectively with a professionally. that inbuilt with most powerful dialling modes.
Enhance agent performance and productivity
Bitvoice Contact Center software features real-time dashboards analyze the results from your campaigns and improve your agents’ performance with our native tools for quality management: call listening, barging, recording, whispering, chat, satisfaction surveys, and more.
Functionalities to Meet All Your Needs
- IVR call routing
- Agent dash board with Inbound call count
- Skills-based ranking and call routing per inbound group (queues) and campaign
- Queue prioritization per campaign and inbound group
- Missed call list and click dial for agents
- Agent transfer and external call transfer
- Outbound agent-controlled, broadcast and predictive dialing
- Scheduled Call-backs
- Recycling of specified status calls at a specified interval without resetting a list
- Call clients in succession from a given database via a web-client interface
- Auto-dial facility enabled which aids sending out live calls to all agents on the floor
Provide positive experience to your customers
Fast call resolution
Measure customer satisfaction
Reduce call queue time
