Anil Mathew
January 23, 2023
First Call Resolution (FCR) First Call Resolution (FCR) is a key performance indicator (KPI) that is commonly used in call centers to measure the effectiveness of […]
January 22, 2023
Average Handle Time (AHT) Average Handle Time (AHT) is a key performance indicator (KPI) that is commonly used in call centers to measure the efficiency of […]
January 21, 2023
Key performance indicators (KPIs) Call centers play a vital role in customer service and support for many businesses, and key performance indicators (KPIs) are an essential […]
January 20, 2023
What is a call center service level of 80/20 Call centers are an essential part of many businesses, as they provide a direct line of communication […]
January 18, 2023
Missed Call Management Software Missed Call Management Software: A Must-Have for Businesses and Organizations In today’s fast-paced business world, missed calls can be a major problem […]
January 18, 2023
The history of Call centers/Contact Centers and their future scope Call centers(Contact Centers) have come a long way since the first one was established in the […]
January 15, 2023
The history and evolution of PBX The history of PBX (Private Branch Exchange) systems can be traced back to the late 19th century, when the first […]
January 15, 2023
What is the difference between PABX and IP PBX PABX and IP PBX are both telephone systems that are used within a private organization, such as […]