BV Omnichannel Contact Center (OCC)
BV Omnichannel Contact Center (OCC)
Hardware
- 2U Rack Mountable Cabinet
- Xeon Processor (16 GB RAM/ 01 TB HDD X 2 Nos./ 256 GB SSD)
- Redundant Power supply
Configuration
- 200 Call center Agents
- Load Balancing
- SMS/ CRM Api Integration (Optional)
- Social media web Interface on agent screen (Optional)
- Ticketing (Optional) & Email Ticketing (Optional)
- High Availability (Optional)
*Indutry standard server can be used (Only with Bitvoice tested and certified) & VM supported.