Call center
December 28, 2022
It is likely that the industry will continue to evolve in response to technological advancements, changes in customer behavior, and economic conditions. Some possible trends that […]
December 11, 2022
The main difference between inbound and outbound call centers is the type of calls that they handle. Inbound call centers handle incoming calls from customers, while outbound call centers make outgoing calls to customers.
December 11, 2022
A call center agent is a person who works in a call center, which is a specialized service center that handles a large volume of incoming and outgoing phone calls. Call center agents are typically responsible for answering calls from customers, providing information, solving problems, and handling a wide range of inquiries and issues.
December 11, 2022
An inbound call center is a type of call center that handles incoming calls from customers. Inbound call centers are often used by businesses to provide customer service, technical support, and sales support.
October 12, 2022
An Omnichannel Approach to Call Center Data In this blog post, we’ll introduce you to the concept of an omnichannel approach to call center data. We’ll […]
October 10, 2022
What is After call work(ACW) ACW is the time that a call center agent spends on tasks that are not directly related to the customer interaction. […]