Call center
October 10, 2022
What is Average Call Abandonment Rate? Before we dive into how to lower call center abandonment rates, let’s first understand what they are and why they […]
October 8, 2022
How call centers help business to grow If you are a business owner, you know that customer service is essential to the success of your business. […]
September 3, 2020
What is GMS Gateways VoIP GSM Gateway enables routing between IP PBX and GSM networks. With these devices customers can significantly reduce the money they spend […]
August 30, 2020
What is Center Service Level (SLA) Call center service level is a promise of maintaining a certain standard of service to call centers clients and customers, […]