contact center
January 23, 2023
First Call Resolution (FCR) First Call Resolution (FCR) is a key performance indicator (KPI) that is commonly used in call centers to measure the effectiveness of […]
January 22, 2023
Average Handle Time (AHT) Average Handle Time (AHT) is a key performance indicator (KPI) that is commonly used in call centers to measure the efficiency of […]
January 21, 2023
Key performance indicators (KPIs) Call centers play a vital role in customer service and support for many businesses, and key performance indicators (KPIs) are an essential […]
January 20, 2023
What is a call center service level of 80/20 Call centers are an essential part of many businesses, as they provide a direct line of communication […]
January 18, 2023
Missed Call Management Software Missed Call Management Software: A Must-Have for Businesses and Organizations In today’s fast-paced business world, missed calls can be a major problem […]
January 18, 2023
The history of Call centers/Contact Centers and their future scope Call centers(Contact Centers) have come a long way since the first one was established in the […]
December 28, 2022
It is likely that the industry will continue to evolve in response to technological advancements, changes in customer behavior, and economic conditions. Some possible trends that […]
December 11, 2022
The main difference between inbound and outbound call centers is the type of calls that they handle. Inbound call centers handle incoming calls from customers, while outbound call centers make outgoing calls to customers.