Contact Center On-Premise
Our On-premise contact center give you control over all aspects of your system — from installation and customization to data management and security. Whether you have an inbound, outbound or blended platform, the power is in your hands.
- Determine when and how upgrades will be handled
- Protect sensitive customer data
- Get more customization options
- No recurring licensing or subscription fees
PRODUCTS
Bv Contact Center Features
INBOUND CALL
- Automatic Call Distributor (ACD)
- Multi-Level IVR
- Skills-Based Routing
- Multiple call Queues
- Real-Time Metrics
- Historical Reporting
- Business Tools Integrations
- Time based call routing
- Missed calls management
- Callback
- Priority queues
- Call barging/monitoring
OUTBOUND CALL
- Call from Global address book
- Callback/Auto callback
- Click to call
- Call Back
- Advanced reporting
- Voice and SMS notification
- Dialing Management
- Seamless Integration with CRM
- 3 way calling
- Conference
INTERFACE
- Analog/GSM/PRI/SIP/VOIP Trunks