call center analytics
January 23, 2023
First Call Resolution (FCR) First Call Resolution (FCR) is a key performance indicator (KPI) that is commonly used in call centers to measure the effectiveness of […]
January 22, 2023
Average Handle Time (AHT) Average Handle Time (AHT) is a key performance indicator (KPI) that is commonly used in call centers to measure the efficiency of […]
January 21, 2023
Key performance indicators (KPIs) Call centers play a vital role in customer service and support for many businesses, and key performance indicators (KPIs) are an essential […]
January 20, 2023
What is a call center service level of 80/20 Call centers are an essential part of many businesses, as they provide a direct line of communication […]
December 11, 2022
The main difference between inbound and outbound call centers is the type of calls that they handle. Inbound call centers handle incoming calls from customers, while outbound call centers make outgoing calls to customers.
December 11, 2022
An inbound call center is a type of call center that handles incoming calls from customers. Inbound call centers are often used by businesses to provide customer service, technical support, and sales support.