Wallboard Importance in Bitvoice Call Center

Wallboard have a major role in every call centers. The top management can easily find the current status of the call center with all statistics.

We can put this screen on a TV in anywhere, So the team can easily find the statuses of the call center without interrupting their work.

Bitvoice Wallboard refreshes every 5 seconds and shows the Total incoming, outgoing call counts and abandoned call counts.

Also, this wallboard will provide the AHT (Average Handling Time) of our call center.

You can see in the above screen, the live agent statuses. So the admin can easily identify which all are the agents are logged in and the current their statuses like either they are in call or break or etc.

Also we will get the details like agent is talking with which caller and their call duration and also the particular call landed group.

Also this wallboard notifies the call waiting number with respected call landed group.

Wallboard have a major role in every call center for monitoring the performance in live, proper monitoring through the wallboard will increase the efficiency in call center also.